Taylor Walton LLP is regulated by The Solicitors Regulation Authority (SRA), which regulates more than 100,000 solicitors in England and Wales, as well as registered European lawyers and registered foreign lawyers.

Established in January 2007, the SRA is the independent regulatory body of the Law Society of England and Wales. If you would like to view the rules governing the conduct of solicitors they can be found here.

Taylor Walton LLP is a limited liability partnership registered in England & Wales under registration number OC328698.

The Firm maintains professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority. Details of the insurers and the territorial coverage of the policy are available for inspection at our offices.

Complaints Handling Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. Our Complaints Handling Procedure is summarised in our publication “Key Aspects-Taylor Walton and its clients” which is provided to all clients for whom we act.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint and
  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

If you have concerns about non-compliance by us with our professional standards as required by our regulator, you can contact the Solicitors Regulation Authority.